At MeMall, customer satisfaction is important to us. We strive to deliver fresh, high-quality products. If you receive an incorrect, damaged, or poor-quality product, we will work to resolve the issue fairly.
1. Eligible Refund & Return Cases
- Damaged or leaking products.
- Expired products.
- Wrong item delivered.
- Missing items in the order.
- Poor quality fresh produce at the time of delivery.
2. Non-Returnable Items
- Products consumed or partially used.
- Items damaged due to customer handling.
- Requests made after the allowed reporting period.
- Customized or special-order products unless defective.
3. Reporting Time
Please report any issue within 24 hours of delivery by contacting MeMall Customer Support with your order details and, where possible, photographs of the product.
4. Refund Process
- Our team will review your request.
- If approved, the refund will be processed to the original payment method or MeMall Wallet, where applicable.
- Refund processing time may vary depending on the payment provider.
5. Replacement Policy
Where possible, eligible products may be replaced instead of refunded based on stock availability and customer preference.
6. Order Cancellation
- Orders may be cancelled before dispatch.
- Orders already dispatched may not be eligible for cancellation.
7. Subscription Orders
Refunds or adjustments for subscription services will be handled according to the subscription plan and applicable service terms.
8. Contact Us
MeMall Customer Support
Website: www.memall.in
Email: support@memall.in
Phone: +91 95024 72189